Terms of Use
Welcome to Olivyn! We appreciate your trust in us. These General Terms and Conditions of Sale (GTC) govern your use of our website and the purchase of our products. By placing an order on Olivyn, you confirm that you have read, understood, and fully accepted these terms without reservation.
Legal Information
- Website name: Olivyn
- Company name: MOMOUSA TRADING
- Company number: 35-2829863
- Email: support@olivyn.store
- Phone number: +447848174277
- Address: 1309 Coffeen Avenue STE 1200 Sheridan, Wyoming 82801, USA
1. Purpose
These General Terms and Conditions define the respective rights and obligations of both parties in the context of online product purchases made through our website. They apply to any order placed by a private consumer residing in France or Belgium.
2. Products and Descriptions
We make every effort to provide accurate, complete, and up-to-date descriptions of all products available on Olivyn. However, slight variations may occasionally exist between product photographs and the actual items received, which may be due to your screen's display settings or updates made by the manufacturer.
Regarding availability, all products are offered for sale subject to stock availability. All prices displayed on our website are in euros (€) and are inclusive of all applicable taxes (VAT included). We reserve the right to adjust our prices at any time; however, any items ordered will always be charged at the price displayed at the time the order was placed.
3. Order Process and Contract Formation
Placing an order on Olivyn is simple and straightforward. Begin by browsing our catalog and adding your desired items to your cart. Once you are ready, review your selection and click "Order" to proceed. You will then be prompted to enter your delivery details and complete your purchase through our secure payment system. Upon successful payment, you will receive an order confirmation email containing a full summary of your purchase. An electronic invoice will also be sent to your email address following payment confirmation.
We reserve the right to cancel any order where fraud is suspected or where the information provided is found to be incomplete or inaccurate.
4. Payment Methods and Transaction Security
We accept a range of payment methods to suit your preferences, including Visa, Mastercard, American Express, Apple Pay, and PayPal. All transactions carried out on our website are protected by SSL encryption, ensuring the complete confidentiality and security of your financial information at all times.
Should your payment be declined, we recommend contacting your bank or payment provider to resolve the issue before attempting the transaction again.
5. Shipping and Delivery
We deliver to both France and Belgium. Orders are processed within 1 to 2 business days, with an estimated delivery time of 8 to 12 working days from the date of dispatch. We are pleased to offer free delivery on all orders, with no minimum purchase required.
A shipping confirmation email containing your tracking number will be sent to you as soon as your order has been dispatched. For further details, please refer to our full Delivery Policy.
6. Returns and Refunds
We offer a 30-day return window from the date your order is received. To be eligible for a return, items must be unused, undamaged, and sent back in their original packaging. Return shipping costs are the responsibility of the customer, except in cases where the product is defective or where an error was made on our part. Refunds are processed within 7 working days of receiving the returned item. Please note that we do not offer direct exchanges.
For complete details, please refer to our full Returns and Refunds Policy.
7. Customer Responsibilities and Acceptable Use
By using our website and placing orders with us, you agree to provide accurate and complete information at the time of purchase, to use the products you purchase in a reasonable and appropriate manner, and to refrain from using our website for any fraudulent, unlawful, or abusive purpose.
We reserve the right to restrict or suspend access to our platform for any user found to be engaging in abusive or fraudulent behavior.
8. Intellectual Property
All content featured on Olivyn, including but not limited to text, images, logos, and videos, is protected under applicable intellectual property laws and remains the exclusive property of LEATHER DUDS LTD. Any reproduction, distribution, or use of this content without prior written authorization is strictly prohibited.
9. Dispute Resolution and Governing Law
In the event of a dispute, we encourage you to first contact our customer service team so that we may seek a mutually agreeable resolution. These terms and conditions are governed by French law. Should a satisfactory resolution not be reached through amicable means, the matter will be referred to the competent courts of the United Kingdom.
10. Amendments to These Terms
We reserve the right to update or modify these General Terms and Conditions at any time. Any revised version will be published on this page and will take effect immediately upon publication. We encourage you to review this page periodically to stay informed of any changes.
11. Contact Information
If you have any questions, concerns, or requests relating to this Privacy Policy or the handling of your personal data, please don't hesitate to get in touch with us using the contact details below:
- Website name: Olivyn
- Company name: MOMOUSA TRADING
- Company number: 35-2829863
- Email: support@olivyn.store
- Phone number: +447848174277
- Address: 1309 Coffeen Avenue STE 1200 Sheridan, Wyoming 82801, USA
- Contact form: click here
- Opening hours: Monday - Friday: 8:00 am to 5:00 pm (GMT+1)
- Response time: We will try to reply to your email within 24 hours.