Payment Policy

At Olivyn, ensuring a smooth, secure, and transparent shopping experience is at the heart of everything we do. This Payment Policy outlines the payment methods we accept, the security measures we have in place, and the conditions that apply to payments and refunds.

1. Accepted Payment Methods

We offer a range of trusted and widely used payment options to make your checkout experience as convenient as possible. For credit and debit card payments, we accept Visa, Mastercard, and American Express. For mobile payments, we support Apple Pay. For online payments, we accept PayPal. All transactions on Olivyn are processed in euros (€).

2. Transaction Security

The security of your financial information is a top priority for us at Olivyn. Every transaction on our website is encrypted using the Secure Socket Layer (SSL) protocol, ensuring that your payment details are fully protected at all times. We also employ advanced fraud detection systems to safeguard your information against any unauthorized access or suspicious activity. Please note that your banking details are never stored on our servers under any circumstances.

3. Payment Authorization and Validation

All orders are subject to bank authorization before being confirmed and processed. Should any issue arise with your payment, our team will reach out to you promptly to assist in resolving it.

Your card or PayPal account is charged immediately upon order confirmation. If your payment is declined, we recommend verifying that the card details you entered are correct, that your card has not expired, and that your bank has not placed a block on the transaction. If you continue to experience difficulties, please do not hesitate to contact our customer service team for assistance.

4. Refund Processing

Refunds are issued within 7 working days of receiving your returned item and are always credited back to the original payment method used at the time of purchase. For a full overview of our return conditions and procedures, please refer to our Returns and Refunds Policy.

5. Disputes and Chargebacks

If you experience any issue with an order, we strongly encourage you to contact our customer service team directly before initiating a dispute with your bank or through PayPal. We are committed to resolving any concerns quickly and fairly. Please be aware that unjustified chargebacks may result in administrative fees being applied. Our team remains fully available to assist you with any payment-related questions or concerns.

6. Contact Information

If you have any questions, concerns, or requests relating to this Privacy Policy or the handling of your personal data, please don't hesitate to get in touch with us using the contact details below:

  • Website name: Olivyn
  • Company name: MOMOUSA TRADING
  • Company number: 35-2829863
  • Email: support@olivyn.store
  • Phone number: +447848174277
  • Address: 1309 Coffeen Avenue STE 1200 Sheridan, Wyoming 82801, USA
  • Contact form: click here
  • Opening hours:  Monday - Friday: 8:00 am to 5:00 pm (GMT+1)
  • Response time: We will try to reply to your email within 24 hours.